[Rutgers sociology professor Keith] Hampton found that, rather than isolating people, technology made them more connected. “It turns out the wired folk — they recognized like three times as many of their neighbors when asked,” Hampton said. Not only that, he said, they spoke with neighbors on the phone five times as often and attended more community events. Altogether, they were much more successful at addressing local problems, like speeding cars and a small spate of burglaries. They also used their Listserv to coordinate offline events, even sign-ups for a bowling league. Hampton was one of the first scholars to marshal evidence that the web might make people less atomized rather than more. Not only were people not opting out of bowling leagues — Robert Putnam’s famous metric for community engagement — for more screen time; they were also using their computers to opt in.
In another study Hampton repudiated Sherry Turkle's claim, made in Alone Together, that technology has ruined social interactions in public space. He found that only 3% of people talk on cellphones in public spaces.